ALl sales on theother.store are final except as outlined below.
ELIGIBLE RETURNS
Returns are accepted ONLY if: The item arrives damaged, defective, or incorrect. The item does not fit as intended. All other reasons for return or refund will not be accepted.
RETURN CONDITIONS
TO BE ELIGABLE
Requests must be submitted within 7 days of delivery. Item must be unworn, unused, and in original packaging. Proof of purchase is required
NON-RETURNABLE ITEMS
01
LIMITED EDITION ITEMS
02
DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT
03
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged or incorrect, contact support@theother.store within 7 days of delivery with photos. We will review and provide next steps.
04
FIT ISSUES
If an item does not fit, contact us within 7 days of delivery. Return approval is required before sending anything back.
RETURN SHIPPING
Customers are responsible for return shipping unless the return is due to our error.
REFUNDS
Approved refunds will be issued to the original payment method via Stripe within 5–10 business days.
CONTACT
All return and refund requests must be sent to:
support@theother.store